Kenaz Training Ltd: Terms of Use and Privacy Policy

Terms and Conditions of Use and Privacy Policy!

Last Updated: Oct 20, 2026

1. Introduction

This Terms of Use and Privacy Policy ("Policy") explains how Kenaz Training Ltd ("Kenaz Training," "we," "us," "our") collects, uses, discloses, and protects personal information when you:

Visit our website kenaztraining.ca and any related pages or subdomains (the "Website");

Submit information through our online forms, including Meta (Facebook/Instagram) lead forms and landing pages;

Communicate with us by phone, SMS/text, email, or through automated systems, including our AI voice and messaging agents (collectively, the "Services").

We handle personal information in accordance with British Columbia's Personal Information Protection Act (PIPA) and applicable Canadian laws, including Canada's Anti-Spam Legislation (CASL) and the CRTC Unsolicited Telecommunications Rules. By using our Services or submitting your information, you consent to the practices described in this Policy.

2. Personal Information We Collect

We may collect the following types of personal information:

a) Contact and Profile Information: Name, phone number, email address, mailing address, age, and other demographic information you choose to provide.

b) Fitness and Health-Related Information: Goals, preferences, and lifestyle info. (We do not provide medical advice; consult a physician before starting any fitness program.)

c) Payment and Transaction Information: Limited billing information related to purchases.

d) Technical and Usage Information: IP address, device type, cookies, and pixels for analytics.

e) Communications, Audio & Voice Data: Emails, SMS, and phone calls (including calls handled by our AI voice agent), which may be recorded and/or transcribed for responding to inquiries, quality assurance, and compliance.

3. How We Use Personal Information

We use personal information for purposes a reasonable person would consider appropriate in the circumstances, including to:

Provide, manage, and improve our coaching, training, and related services;

Respond to inquiries, schedule consultations, and manage your account;

Communicate with you about programs, offers, promotions, and updates (subject to your consent and applicable laws);

Run analytics, improve our Website and marketing; and

Maintain the security and integrity of our systems and comply with legal obligations.

4. Marketing Communications, SMS & Email (CASL)

When you submit your information and check the consent box on our forms, you provide express consent for Kenaz Training and our agents to contact you by phone, voicemail, SMS, and email, including the use of automated systems (AI voice agents and dialers). You can withdraw consent at any time by clicking "unsubscribe," replying "STOP" to texts, or telling a caller you wish to opt out.

5. Automated Calls, AI Voice Agent & ADAD Disclosure

We may use automated dialing systems and AI voice technology to contact you regarding assessments, program options, and reminders.

Identification: At the start of each automated call, we will identify our business and the purpose of the call.

Calling Hours: Automated calls will only be made during permitted CRTC hours: 9:00 AM – 9:30 PM (weekdays) and 10:00 AM – 6:00 PM (weekends), based on your local time.

Internal Do-Not-Call List: You can tell the caller at any time, "Stop calling me" or "Remove me from your list." We will process this request and cease marketing communications to your number within 14 days, and your number will remain on our internal do-not-call list for at least three years and 14 days, in line with CRTC rules.

Call Recording and AI Agent Consent
By accepting these Terms and Conditions, you consent to interacting with Kenaz Training's artificial intelligence voice agent and to the recording of all calls with our AI agent for quality assurance, training, and monitoring purposes. Our AI agent will identify itself at the beginning of each call. You may withdraw your consent at any time by ending the call or contacting us directly at [email protected], though withdrawal may limit our ability to provide certain services.

Calls From Our AI Assistant

If you submit a form asking us to contact you, Kenaz Training may call you back using an AI assistant. The assistant says at the start of the call that it is an AI assistant calling on behalf of Kenaz Training. Our CRM, Go HighLevel, which already holds the contact details you gave us, sends the request that starts the call. You can ask the assistant, or tell us at any time, not to call you again, and we will stop.

Who Handles a Call With Our AI Voice Agent

When you speak with our AI voice agent, these service providers carry the call, turn your speech into text, work out what you said, create the agent’s speech, and store the written record our team uses to follow up:

Twilio: carries the phone call to and from our number and keeps its own call records (number, time, length).

Cloudflare: runs the agent, and converts your speech to text using Deepgram’s transcription model on Cloudflare’s Workers AI platform. The agent’s written transcript is stored in a Cloudflare D1 database.

Anthropic: the AI model that reads each of your answers so the agent can understand it. Requests reach Anthropic through Cloudflare’s AI Gateway, which is configured not to log them. Anthropic handles those requests under its own retention policy.

ElevenLabs: turns the agent’s replies into speech, and handles that text and generated audio under its own retention policy, with data stored in the United States.

Go HighLevel: our CRM, where a written record of the call is attached to your contact record so our team can follow up.

These providers may process or store information in the United States and other jurisdictions, where it may be subject to local laws and lawful access requests.

We do not record or store call audio. We keep the agent’s transcript in Cloudflare for 30 days, after which it is deleted automatically, subject to backup deletion schedules. A written record also remains in Go HighLevel while we maintain your contact record. Our own system logs contain no call content. You may request access, correction, or deletion of your information using the contact details in Section 11, subject to applicable legal, operational, and record-retention requirements.

6. Cookies, Tracking & Interest-Based Advertising

We use tracking technologies to understand usage patterns and deliver relevant ads. You can adjust your browser settings to refuse cookies, though some site features may not function properly as a result.

7. Sharing and Transfers of Personal Information

We share information with service providers (CRM, AI platforms, email/SMS providers, hosting, analytics, payment processors) who are contractually required to protect your data and use it only to provide services to us. Some providers may store data outside of BC or Canada (e.g., in the USA), where it may be subject to local laws. We do not sell your personal information.

Our current key service providers include customer relationship management and marketing platforms, infrastructure providers, payment processors, and AI processing tools. For example, our core providers include Go HighLevel (CRM and marketing automation), and for our AI voice agent, Twilio, Cloudflare, Anthropic, and ElevenLabs, as described in Section 5.

8. Your Rights Under PIPA

Under BC's PIPA, you have the right to request access to your personal information, request corrections if it is inaccurate or incomplete, and withdraw consent to certain uses, subject to legal and contractual restrictions. To exercise these rights, contact us using the information in Section 11.

If we cannot fully comply with a request (for example, because we must retain certain records for legal or business reasons), we will explain why. If you are unable to resolve a privacy concern with us, you may contact the Office of the Information and Privacy Commissioner for British Columbia for further information.

9. Security and Retention

We use reasonable safeguards to protect your information and retain it only as long as necessary to fulfill the purposes outlined or as required by law. When information is no longer needed, we securely destroy, delete, or anonymize it.

10. Third-Party Websites and Social Platforms

We are not responsible for the privacy practices of third-party sites linked from our ads or Website. Their policies govern your use of those services.

11. Contact Us

Kenaz Training Ltd
Unit 109, 9295 198 St, Langley, BC, Canada
Email: [email protected]

12. Social Media Interactions & Comment-Triggered Direct Messages

When you interact with our content on Meta platforms (including Facebook and Instagram), such as by liking, following, or commenting on our posts or ads, we may receive certain limited information about you through Meta's tools and APIs. This may include your public profile name, username/handle, profile link, the content of your comment or message, and the date and time of your interaction.

If you comment using a keyword or otherwise request more information on one of our posts or ads, we may use automation tools that operate through Meta's official APIs ("comment bot") to send you one direct message in response to that specific interaction (for example, to deliver a link, resource, or booking page you requested). We do not use this automation to send unrelated or ongoing marketing messages unless you later provide consent through another form or by continuing the conversation with us.

Please avoid sharing sensitive health, medical, or payment information in social media comments or direct messages. If we require this type of information, we will direct you to a secure form on our Website or to another secure communication method.

You can stop receiving direct messages from us on these platforms at any time by replying to our message to tell us you do not wish to receive further messages, or by using the platform tools (such as blocking or unfollowing our account).

13. Automated Messaging & AI Assistants (DM, Chat, SMS)

In addition to our AI voice agent described above, Kenaz Training may use AI-based assistants and automation tools ("AI respond bot," our AI messaging assistant) to help generate or deliver some of our written responses in direct messages, website chat, email, or SMS/text.

These tools operate under our instructions and are used to:

Acknowledge your inquiry and provide basic information;

Send you links to resources, applications, or booking pages; and

Follow up on a request you have made (for example, to confirm an appointment time or ask if you would like to speak with a coach).

Our comment bot and AI DM assistant are configured to send only an initial direct message in response to your comment or explicit request. Any further direct messages for marketing purposes will be sent only where permitted by applicable law and, where required, after you provide the appropriate consent (for example, by opting in through a form or continuing the conversation with us).

All automated messages are sent on behalf of Kenaz Training Ltd and may be monitored by our team. You can opt out of marketing communications at any time by using the unsubscribe options described in Section 4, by replying "STOP" to SMS/text messages, by replying to our message to tell us you do not want further messages on that channel, or by using the platform tools (such as blocking or unfollowing our account).

14. Data Access and Deletion Requests for Social Media and Messaging Data

In addition to the rights described in Section 8, you may request access to, correction of, or deletion of personal information that we control and that was collected through Meta platforms (Facebook and Instagram) or other messaging channels in connection with your interactions with us. This may include your public profile name, username, comments on our content, and direct message history with our accounts, to the extent that we retain this information.

To submit a request, contact us at [email protected] or by mail at the address in Section 11. We will review and respond to your request in accordance with applicable laws. Please note that we cannot delete information that remains on third-party platforms we do not control (such as content or messages stored by Meta); you must manage or delete that information directly within your Facebook or Instagram account.

15. Changes to This Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Services after any changes are posted means you accept the revised Policy.